Frequently Asked Questions

The Everywhere Gift Card is a prepaid card that can be used wherever Visa cards are accepted and processed electronically. Everywhere Gift Cards carries the Visa logo like any Visa card, but because it is a prepaid card, spending is limited to the amount of money placed on the Everywhere Gift Card at the time of purchase. The Everywhere Gift Card cannot be reloaded with additional funds.
You can use your Everywhere Gift Card wherever Prepaid Visa cards are accepted. You can use it to make online purchases, at more than one merchant and to make purchases outside of Australia (purchases made in foreign currency are subject to a Currency Conversion Fee of 3.5%).

You cannot use your Visa Gift Card:

  • at an ATM for any purpose to withdraw cash or for cash equivalent transactions
  • anywhere there is no electronic processing capability
  • for recurring payments, direct debits or instalments
  • at gambling merchants
  • at merchants displaying the Visa logo who choose not to accept prepaid Visa Gift Cards.
The amount of every purchase you make will automatically be deducted from the value on the card. You should select the “credit” option when making a purchase at any merchant with a keypad. The Everywhere Gift Cards cannot be reloaded with additional funds. Spending is limited to the amount of money placed on the Everywhere Gift Card at the time of purchase.
Cards with values of $50 and $100 have a purchase fee of $5.95.
There are two ways you can keep track of your balance:
  1. Visit for your balance and transaction history


  2. Call 1800 442 490
If your purchase is greater than the value of the gift card, tell the cashier you would like to pay the difference first and then use your gift card to pay the remaining balance. The value of your Everywhere Gift Card can be combined with cash when you are making a purchase. At the option of each merchant, the value of your Everywhere Gift Card may also be combined with a credit or debit card, so check when you are making a purchase. If you don't tell the cashier you would like to use two forms of payment and then try to make a purchase for more than the amount on the Everywhere Gift Card, the transaction will be declined because you don't have enough money on your Everywhere Gift Card.
No, the Everywhere Gift Card is not reloadable, and it has no ATM or PIN functionality.
Everywhere Gift Cards should be treated like cash and will not be replaced if lost or stolen.
Your Everywhere Gift Card expires on the date printed on the front of the card or when the remaining value reaches $0. When your Everywhere Gift Card expires, the card account will be closed, and any unused balance will be forfeited. When the balance reaches zero, or it expires, the Everywhere Gift Card should be destroyed by cutting it diagonally in half.
Purchasing a Visa Gift Card does not require an application or credit check. You simply need to be able to pay for the value of the card and the purchase fee. Visa Gift Card users should sign their name on the back of the Visa Gift Card, if able to do so, as well as at the point-of-sale on a purchase receipt. If a Visa Gift Card user is unable to sign the Card or purchase receipt, then any other acceptable methods may be used.
There are a few reasons why a transaction might be declined, including:
  • The Everywhere Gift Card has not been 'activated'
  • The transaction value is greater than the available balance on your Everywhere Gift Card. It is best to always be aware of your Everywhere Gift Card balance by visiting
  • The merchant has elected not to accept this method of payment
  • Your Everywhere Gift Card has been suspended or closed, or transactions with a particular merchant have been blocked, due to suspected fraudulent or illegal activity
  • The Everywhere Gift Card is damaged
  • The Everywhere Gift Card has expired
Yes, however you should note that some hotels may choose to factor in additional amounts (to cover incidentals) upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance.
Yes. A Currency Conversion fee of 3.5% applies for foreign currency transactions.
Keep your Everywhere Gift Card in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchant. If a credit is issued to the cardholder, the credit may not be added to the available funds for up to 90 days.
If you notice any suspicious activities you can chose to dispute a transaction on your Everywhere Gift Card. To dispute a transaction, complete the dispute form located on Please note that it can take several months for the dispute to be processed and for a result to be concluded.

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Notice to Our Customers

We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us. We appreciate your patience and look forward to serving you now and in the future.


For Customer Service Inquiries please contact the number on the back of your card or dial 1800 442 490

Issuing Statement

Everywhere Gift Cards (‘Card’) are issued by Indue Ltd ABN 97 087 822 464. Blackhawk Australia Pty Ltd ACN 123 251 703 is a third party agent of the issuer Indue based in Brisbane, Australia.